Privacy Policy for SMS/MMS Load Information Service

1. Introduction & Scope

We (“we,” “us,” or “Crescent Transport]”) are committed to safeguarding your privacy when you receive or send SMS or MMS messages through our service. This SMS/MMS Privacy Policy governs how we collect, use, share, protect, and retain your information, specifically in relation to the texting service we provide to truck drivers for coordinating load details.

2. Data We Collect

We collect only the information necessary to facilitate communication for load assignments:

• Phone Number: To send and receive messages and pictures.
• Driver/Tractor/Trailer Information: To address messages personally and record load details.
• Images: Load-related attachments sent via MMS.
• Optional Metadata: Timestamps and message identifiers for tracking purposes.

3. Purpose of Use

Collected data is used exclusively to:

• Receive required load information from drivers.
• Provide instructions, confirmations, updates, or clarifications about loads.
• Ensure accurate and timely dispatch and coordination.

4. Consent & Opt-In

Participation in this messaging service is entirely voluntary. You consent to receiving SMS/MMS communications by opting in through one of the following methods:

• Online Form: Submitting your phone number through a web form with a checkbox (not pre-selected), clearly stating consent for SMS/MMS communications, message frequency, and referencing this Privacy Policy.
• SMS Keyword: Sending a keyword such as “START” to our number, which indicates your consent to participate.

By opting in, you agree to this Privacy Policy and our Terms of Service. This opt-in mechanism aligns with Twilio and carrier requirements that consent must be explicit, clearly disclosed, and not hidden.

5. Message Frequency

You may receive messages as needed to coordinate load information, typically ranging from 1 to 5 messages per shipment. Frequency may vary depending on load complexity or operational considerations.

6. Costs & Charges

Standard message and data rates may apply according to your mobile carrier’s plan. We are not responsible for any carrier-imposed charges

7. Opt-Out Procedures

You can withdraw consent and stop receiving messages at any time by replying STOP. Upon receipt, we will immediately cease messaging your number.

For assistance, you can reply HELP, email us at preston@crescenttransport.com, or call 504-733-3737; we typically respond within [e.g., 1 business day].

8. Non‑Sharing of Mobile Information

We will not share your phone number or SMS/MMS data with third parties or affiliates for marketing or promotional purposes. The only exceptions are service providers directly supporting the messaging service (e.g., Twilio) or as required by law.

9. Data Security Measures

We implement industry‑standard security measures including data encryption, secure storage, and access controls to protect your personal information. However, no system is foolproof, and transmissions over mobile/internet are inherently imperfect. Use of our service is at your own risk.

10. Retention & Deletion

We retain your phone number and related message data only as long as necessary to facilitate load coordination. After completion of the load or upon your opt‑out, we delete or anonymize your data within 30 days, unless legal or operational reasons require longer retention.

11. Service Availability Disclaimer

Message delivery depends on mobile carrier network availability. We are not liable for delayed or failed deliveries due to network outages, technical issues, or other factors beyond our control.

12. Contact & Support

For any privacy‑related inquiries or concerns:

• Email: preston@crescenttransport.com
• Phone: 504-733-3737
• SMS: Reply HELP

13. Policy Updates

We may update this Privacy Policy at any time. The most current version will always be available at https://crescenttransport.com/privacy_policy and date‑stamped. Continued use of the SMS/MMS service after updates constitutes your acceptance of the revised policy.